Shipping policy
Overview
Thank you for shopping with HuaPaw. We are committed to providing reliable order processing, transparent shipping rates, and timely delivery services. This Shipping Policy explains how orders are processed, shipped, and delivered.
By placing an order through our website, you agree to the terms outlined in this Shipping Policy.
Shipping Model (Fulfillment Structure)
HuaPaw operates under a centralized fulfillment model designed to ensure efficient logistics and consistent delivery performance:
- All customer orders are fulfilled and shipped from our U.S. warehouse
- Our China facility is used exclusively for manufacturing and quality control
- Products are inspected, packaged, and shipped through our U.S. fulfillment center before delivery
This structure allows us to maintain product quality while improving delivery speed and service reliability for customers in the United States.
Shipping Destinations
HuaPaw currently ships to eligible residential and commercial addresses within the United States.
We reserve the right to limit or refuse delivery to certain locations where shipping services are unavailable, restricted, or considered high-risk by our logistics partners.
Unsupported Delivery Areas
At this time, we do not ship to:
Military bases (APO/FPO/DPO addresses)
Overseas military installations
Freight forwarding facilities
P.O. Boxes
Remote islands with restricted carrier access
Areas restricted by shipping carriers
Locations where delivery services are unavailable
Orders placed for unsupported delivery areas may be canceled and refunded.
Order Processing Time
Orders are processed during normal business hours:
Business Hours
Monday – Friday
9:00 AM – 4:00 PM (Eastern Time)
Processing Schedule
Orders placed before 3:00 PM ET on business days are typically processed the same business day.
Orders placed after 3:00 PM ET will be processed on the next business day.
Orders placed on weekends or public holidays will be processed on the next available business day.
Processing Time
Most orders are processed within:
1–2 Business Days
During peak seasons, holidays, promotional events, or unexpected operational delays, processing times may be extended. We appreciate your understanding.
Shipping Rates
Free Shipping
Orders with a merchandise subtotal of $60.00 USD or more qualify for:
FREE Standard Shipping
Standard Shipping Fee
Orders with a merchandise subtotal below $60.00 USD will be charged:
$4.80 USD Flat Shipping Fee
Shipping fees are calculated after discounts, promotional codes, and other adjustments have been applied.
Estimated Delivery Time
After an order has been processed and shipped:
| Destination | Estimated Delivery Time |
|---|---|
| United States | 5–10 Business Days |
Delivery estimates are provided for reference only and are not guaranteed.
Additional Factors That May Affect Delivery Time:
Carrier delays
Severe weather conditions
Public holidays
High shipping volume periods
Logistics network disruptions
Force majeure events
Order Tracking
Once an order has been shipped, customers will receive a shipping confirmation email containing tracking information.
Tracking updates are provided directly by the shipping carrier and may take 24–48 hours to become active after shipment.
Customers can track their order status using the provided tracking number at any time once it becomes active.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout.
HuaPaw is not responsible for delays, failed deliveries, additional fees, or lost packages resulting from:
Incorrect addresses
Incomplete addresses
Invalid recipient information
Failure to receive delivery
If an address correction is required after shipment, additional fees or delays may apply depending on the carrier.
Lost, Delayed, or Damaged Shipments
If a shipment is significantly delayed, damaged during transit, or marked as delivered but cannot be located, customers should contact us promptly.
We will work with the shipping carrier to investigate the issue and determine an appropriate resolution where applicable.
Investigation timeframes may vary depending on the carrier and shipping route.
Order Changes and Cancellation Requests
Customers should contact us as soon as possible regarding order modifications.
Once an order enters processing or has been shipped, changes or cancellations may no longer be possible due to fulfillment automation and carrier handover procedures.
Delivery Refusal
If a shipment is refused by the recipient or returned due to an incorrect address, the customer may be responsible for:
Return shipping costs
Re-shipping fees
Any carrier handling fees
Refunds may be adjusted accordingly after return inspection and processing.
Risk of Loss
Ownership and risk of loss transfer to the customer once the order has been delivered to the shipping address provided during checkout and confirmed by the carrier tracking system.
Contact Information
HuaPaw
Email: info@huapaw.com
Phone: (+1) 213-720-2518
Business Hours:
Monday – Friday
9:00 AM – 4:00 PM (Eastern Time)
U.S. Warehouse (Fulfillment Center)
25248 Pacific Hwy S, Ste 101
Kent, WA 98032
United States
All customer orders are shipped from this U.S. fulfillment center.
China Facility (Manufacturing Only)
No. 68 Bowang Street, Xingqiao Subdistrict
Linping District, Hangzhou, Zhejiang
China
The China facility is used exclusively for manufacturing, sampling, and quality control. It does not ship products directly to customers.